Research proposal public transportation customer satisfaction

Table 1 shows the descriptive statistics of the collected data. The proposed approach is able to identify a few dimensions that were not discussed in the previous literature.

Customer satisfaction in transportation service

Furthermore, these various activities of movement are all base on the ability to satisfy the customers from the right sources, at the right quantity, at the right quality, at the right time, at the right price to ensure value for money spent for both the customer and the producer. If a company is deciding between two or three vendors it may have already considered price, quality, and delivery, so it will look to more subjective criteria such as customer satisfaction. It is also a fact that having a good transport system is a great factor to ensure long term services and growth the company. The study reviewed major theoretical area to develop a framework which suggests that customer satisfaction in Distribution Company would be a function of service quality and customer orientation of service employees. Chapter 4 is the lists of results, findings and discussion with various interpretation of research questions and it evaluations. Goodwin [ 8 ] used fare elasticity index as an indicator to study customer satisfaction in public transportation. A topic is defined as a group of words that tend to occur together frequently and a document is defined as the mixture of different topics [ 24 ]. A pilot study was performed on 17, online user reviews collected from public transportation agencies including streetcar, light rail, heavy rail, boat, and aerial tram in the United States over 8 years. To increase the ridership, public transport service needs to be more market-oriented, which can help maintain consumer loyalty and improve the long-term financial performance of public transit companies [ 1 ].

Draws from this simulation algorithm will converge to the target posterior distribution. The LDA model is a generative probabilistic approach to analyze the collections of discrete data [ 25 ].

Research proposal public transportation customer satisfaction

Lastly, Chapter 5 offers a summary of the research, conclusions about the contributions to the research and recommendation to the problems of study, future research efforts to expand the body of knowledge. This poor transportation management can therefore jeopardize the source of procurement of materials; goods and services, movement or people and even course increase in prices and loss of lives. The distributor performs some of the same functions that a wholesaler does but generally takes a more active role. For example, Eboli and Mazzulla [ 5 ] developed a customer satisfaction index to evaluate transit service quality. If a company is deciding between two or three vendors it may have already considered price, quality, and delivery, so it will look to more subjective criteria such as customer satisfaction. Chapter 4 is the lists of results, findings and discussion with various interpretation of research questions and it evaluations. Wallin [ 9 ] developed a conceptual model to determine the relationships among customer preferences, customer satisfaction, and customer segments. If the performance matches the expectation, customer is satisfied.

Items require extra good handling and care than other items. The research concluded that cleanliness is one of the most important service attributes that transportation companies need to improve in the public transportation service. Transportation helps to bridge the gap between producers, suppliers and industrials users as well as individual commuters.

public transport satisfaction questionnaire

Safety is also among the nine service attributes identified by Wallin [ 9 ] that are believed to have impacts on customer satisfaction of public transportation. The dimensions of customer satisfaction addressed by previous studies are summarized and discussed in the following sections.

service quality and customer satisfaction in public transport
Rated 9/10 based on 33 review
Download
Public Mass Transit (PMT) Services and Commuters’ Satisfaction